Our shipping facility operates Monday through Friday 9am to 6pm Central Standard Time (CST). Orders are typically shipped out within 24 to 48 hours of the time they are placed. Some orders may require further verification in order to begin processing and this may result in delayed shipping. Orders placed after 10am CST typically ship out the following business day; please consider this when determining expedited shipping. Weekend orders will be shipped the following Monday. Orders placed on holidays will be shipped the next business day. Tracking information will be sent via email once the order has been shipped.
We can only guarantee delivery times for UPS 2nd Day and UPS Next Day shipments. Delivery times quoted below for UPS Ground and International Shipping are only estimates. If we are able, we are happy to accommodate any special shipping needs you may have. Please call us toll free at 888.544.0585 or email Client Services at email@example.com to make your arrangements. We are unable to ship to P.O. boxes. We do not offer Saturday delivery.
Expected Delivery Times
- UPS Ground: Three - Five business days
- UPS 2nd Day: Two business days guaranteed
- UPS Next Day: Next business day guaranteed
- International Shipping via USPS: Six - Ten business days
- In store pick-up: Ready for pick-up on next business day
Order Modifications or Cancellations
Once an order has been submitted, we will do our best to accommodate reasonable order modifications and/or cancellation requests on a case-by-case basis. Please contact Client Services toll free at 888.544.0585 or email firstname.lastname@example.org.
Out of Stock or Unavailable Items
Occasionally an item may be out of stock or otherwise unavailable despite its availability on the website. We are careful to keep an accurate inventory but mistakes happen from time to time. If this happens on an order with multiple items we reserve the right to ship the available items on the order and delete the unavailable items. If this happens on an order with a single item, we reserve the right to void the order. If an item is unavailable you will be notified by email within three business days. We will do our best to offer replacement or substitute items where applicable. We cannot guarantee our ability to reorder or restock unavailable items.
Order Acceptance and Billing
Upon checkout, Haberdash automatically requests a pre-authorization from the credit card issuer. Essentially, the pre-authorization is a “hold” on your credit card credit line so that we can ensure that there are sufficient funds to complete the transaction. The pre-authorization is not actually billed to you but may show up on your credit card statement/online account as a “charge”. Once the item ordered is picked and packed for shipping, we manually complete the charge process and the pre-authorization amount is replaced by an actual charge.
We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.